Course curriculum

    1. Welcome!!

    2. How to Use This Course

    3. All Classes are Also Available on Your Mobile Phone

      FREE PREVIEW

    1. What's the Investigator Role in the Investigation Process?

    2. Step by Step Process in Conducting and Effective Investigations

    3. Lesson 1: Understanding the Importance of Effective Interviews

    4. Lesson 2: Familiarizing Yourself with Workers' Compensation and Liability Claims

    5. Review Questions

    1. Lesson 1: Collecting Information Prior to the Interview

    2. Lesson 2: Developing an Interview Strategy

    3. Review Questions

    1. Watch this Video on Conducting an Incident Interview

    2. Lesson 1: Techniques for Effective Questioning

    3. Lesson 2: Active Listening and Building Rapport with Injured Workers

    4. Lesson 3: Navigating Difficult Situations and Obtaining Accurate Information

    5. How to Interpret Body Language When Interviewing

    6. Lesson 4: Documenting the Interview

    7. Review Questions

    1. Exam Questions I

    2. Exams Questions II

    3. Exam Questions III

    4. Additional Available Courses

    5. Additional Available Courses

    6. Additional Available Courses

    7. Additional Available Courses

    8. THE END

This online course provides training for those in the investigative field looking for ways to improve their abilities as it relates to in-person interviews. The approved course exceeds the academic training prerequisites mandated by the states of CO, KY, MS, NC and TN for continuing education. Upon completion of our online class and passing of our examination, you will be issued a Certificate of Completion-CE Approvals: MS, CO, KY & TN (Course No: 2403.04) (8 CE hours), NC (12 CE Hours in Class/6 CE Hours Online : Course # PPSB-24-013)

  • $135.00
  • 26 lessons
  • 0 hours of video content

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